Last Updated: November 23, 2025
SMART CEUs Hub (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, online courses, newsletters, and any other services we provide.
By using SMART CEUs Hub, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information you voluntarily give us, including:
Name
Email address
Phone number (if provided)
Payment information (processed securely through third-party providers)
License or certification details (e.g., NCTRC, OAHPERD)
Information submitted through forms (Formaloo), surveys, or customer support
Course activity data (e.g., progress, exam results)
1.2 Information Collected Automatically
When you visit or use our website:
IP address
Browser type
Device information
Pages viewed
Cookies and analytics data
Referral URLs
1.3 Information from Third-Party Services
We may receive data from:
Thinkific (course platform)
Email marketing tools (e.g., ConvertKit or Mailchimp)
Payment providers (e.g., Stripe, PayPal)
Tracking and analytics tools (e.g., Google Analytics, Facebook Pixel)
2. How We Use Your Information
We may use your information to:
Provide access to courses and training materials
Process payments
Track your CEU progress and course completions
Deliver certificates and CEU documentation
Improve website performance and user experience
Send newsletters, discounts, updates, and promotional offers
Respond to customer service requests
Comply with accreditation standards (NCTRC, OAHPERD, etc.)
Prevent fraud, enforce terms, and maintain platform security
3. Legal Basis for Processing
We process your data under one or more of the following:
Your consent
Fulfilling a contract (course access, membership, purchase)
Legal obligations
Legitimate business interests (improving services, preventing abuse, marketing to members)
4. How We Share Your Information
We do not sell your personal information.
We may share your information only when necessary with:
Course platform providers (Thinkific)
Email service providers (e.g., ConvertKit, Mailchimp)
Payment processors (Stripe, PayPal)
Professional partners (e.g., OAHPERD) when required for CEU verification
Analytics tools
Service providers who assist us in running our business (under confidentiality agreements)
We may also share information:
If required by law
To protect our legal rights, property, or safety
5. Cookies & Tracking
SMART CEUs Hub uses cookies and tracking technologies to:
Remember your device
Improve site performance
Analyze behavior and traffic
Personalize marketing
You may disable cookies in your browser settings, but some features may stop working properly.
6. How We Protect Your Information
We use a combination of technical and administrative safeguards, including:
SSL encryption
Password protection
Secure third-party payment processors
Restricted access for authorized staff only
Despite these efforts, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
7. How Long We Keep Your Information
We retain your data as long as:
Your account is active
Required for CEU audit and documentation
Needed to comply with legal or reporting requirements
Needed for operational purposes
You may request deletion at any time unless retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
Access a copy of your personal data
Correct inaccurate information
Request deletion
Withdraw consent
Request restrictions on processing
Opt out of marketing emails (unsubscribe link included)
To exercise these rights:
📧 [email protected]
9. Children’s Privacy
SMART CEUs Hub is not intended for individuals under age 16.
We do not knowingly collect information from children.
10. Links to Third-Party Websites
Our website contains links to platforms such as Thinkific, Formaloo, or payment sites.
We are not responsible for their privacy practices and recommend reviewing their policies separately.
11. Changes to This Policy
We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date at the top of the page.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled:
📧 Email: [email protected]
🌐 Website: www.smartceushub.com